We’re sure you’d agree that proactively preventing a problem is far better than reactively having to deal with fixing a problem. IT support can be compared to car maintenance. You can choose to ignore the warning lights on the dash and not bother with servicing until the car inevitably breaks down. Or, more sensibly, you can take a proactive approach, making sure your vehicle is properly maintained and given the TLC it deserves.
Take a look at this guide, it’s written in human speak – not techno babble. And it answers the number one question our clients have asked us over the last few years:
“Why don’t we see you and your staff as much as we used to?”
That’s a great question. And one that we’re proud to answer. Because it’s not that we’re spending less time with our support clients. Actually, we’re spending more time than we’ve ever spent on each client and their computer systems.
But that time is being invested in proactive work, rather than reactive work.
Essentially, we’re anticipating more problems and preventing them from happening, meaning we have to spend less time fixing broken systems.
This is a critical behaviour of a professional Managed Service Provider. And one we have worked very hard to develop it over the last few years.
Real experts work quietly in the background; monitoring, maintaining and updating. If they’re doing their job well, you shouldn’t really have to see them at all.
Put another way… the less our clients hear from us, the better this is. Because it means fewer interruptions and less downtime. Which means greater productivity for you and your staff.
If you’d like to discuss managed services with ITGUY, please feel free to give us a call on 020 72 41 22 55 or fill out our contact form and we’ll quickly get back to you.