Services we offer

Managed IT Services

Fixed price managed service contracts are a win-win for us and for you. You can see some of the benefits below, but feel free to drill down into why a managed service makes sense.

Our three-tier core services

ITGUY London offers a choice of three tier core services enabling you to choose the right Managed IT Services product for your business. We also offer bolt-ons to give you flexibility in case you have a specific set of requirements.

Managed services benefits

Dedicated Team

Ensures that your IT is being taken care of by a dedicated team of IT professionals, who know your setup and can jump in to help when you need them.

Monitored services

Proactive monitoring of your IT System for performance, security and backup. We can pre-empt problems before they impact on your busy work schedule.

Peace of Mind

Get on with building your business, safe in the knowledge that an experienced team is looking after you. We take the pressure off so you can focus on what you do best.

Unlimited Support

Unlimited remote support for a fixed fee. Good for budgeting and cash flow. Easy to add bolt-ons or upgrade to a higher service level.

Get your systems running fast, safe and secure

We always audit new clients’ systems and produce a report so you know what you have, what you need, what works and what doesn’t.

Our service works with a software agent on each device which allows ITGUY London to monitor your system remotely for problems and often resolve them before users become aware of anything being wrong.

Our app updates your systems to ensure that they are up to date, protecting you from new OSX and Windows vulnerabilities and includes a powerful antivirus program, crucial for defence against malware and ransomware attack.

“Maintenance night” equals less downtime 

In order to ensure that your systems are getting regular checks and any remedial action can take place, we run a weekly maintenance regime. All the devices are left on overnight one evening each week and our in-depth fitness test puts each of them through their paces. This includes a full antivirus scan, installation of any key software updates and a computer restart. Advantage 1: These important tasks are done regularly without interfering with the day to day running of your business. Advantage 2: More servicing equals faster machines with fewer problems – which equals greater productivity!

Regular review and ongoing communication 

Once up and running, our behind-the-scenes processes will keep your network running like a well-oiled machine. This shouldn’t stop you contacting us if you need help or advice. We will arrange an annual Strategic IT Review, to assess your overall IT health and capacity. This also provides the opportunity to discuss your business development with us for the next 12 months and to ensure that the systems you have in place can cope with any changes that you envisage.

At ITGUY London, we pride ourselves on great communication. We want to keep in touch with our clients to check they are getting the best service possible. If there are problems, we want to hear about them!