Why a managed service contract is good for your business
WYSIWYG (What you see is what you get)
You know exactly what you are paying for with a clearly defined contract. You know what’s included and what’s not so you get an easy-to-understand monthly invoice and you can use our service as much as you need to. No need to feel anxious about how much each support phone call will cost, it’s already paid for.
Proactive and preventative at all times
A key benefit of our service is the level of automated scripts that are constantly checking each monitored device is working optimally. In the first instance of an issue, the scripts in place will attempt to fix problems automatically. If this fails to work then a ticket is automatically generated in our monitoring dashboard. This alerts us to a problem so we can snap into action. Being proactive actually reduces the number of glitches your systems have.
“Business continuity by design”/ Disaster Recovery
A managed service contract is your company’s IT insurance policy. With all our clients we want to achieve these two primary goals:
- Goal One: is your IT network and devices as secure as possible?
- Goal two: are your backups as cast-iron and bulletproof as possible?
Paying for a managed service means that you have IT experts helping to manage the risk for you.
- How much would it cost your business if you had a serious cyber attack? For example, all your computers had a ransomware virus and all data was encrypted and the only backup was on a disk connected to an infected machine – and guess what – that backup had been encrypted too?
- How much time would it take to restore the data?
- How much would it cost? Paying the ransom assuming the bad guy gives you the decryption key?
- Recreating lost data from scratch or cobbled together from emails?
- What about lost staff time? Missed deadlines? Lost business?
AD-HOC Vs Managed Service Contracts
Hourly based, reactive support for a small business customer is typically unstable. There will be very busy months, often off-set by quiet periods where everyone (including the IT service provider) is just happy that things seem to be working nicely for a change. And once in a while, a crisis situation will occur followed by an invoice that could be relationship changing. This is a tough pill for the client to swallow after suffering through whatever downtime was just experienced.
Average out the cost of hourly support long-term, taking into account both the good and the really bad times, and the average monthly costs should actually be somewhat reasonable – from both the IT company and the customer’s viewpoint.